From a door mouse of a woman, to a power blessed creature, trying to figure out her role in everything, I feel myself reflected in this. I've recently come to this job, and I've got a handle on the basics, so I'm trying to make sure I do right by everyone in the process.
I get to thank my mother and father for this though, not Dany or her creator.
I have to be stubborn and look upon this place as mine, mine with someone else's finger on the purse strings.
Make sure the cleaners don't miss anything. Make sure the laundry is done by the night porter so the cleaners aren't annoyed in the morning. I'm short staffed, I need to cover a shift and give a hand. We need more staff and there's none asking. We're out of milk. Why did the receptionist leave a damn mess. Why can't he clean his dishes right away? Come party tonight with us! I work early. Sleep through your shift. No. I need to do my job and make sure its ready for you're selves to make it easier. Where is the bathroom? Where is the Wifi? Can I change bunks? Where's my laundry? I don't have the change. What do you mean there's no toilet paper? How do you get to Ben Nevis? Please fix this! Please make sure this is cleaned! I think you should do more of this. I think your should do more of that. Where is the milk? How do I get to Steallfalls? That's breakfast? I've forgotten something, could you email it to me? How do I get here? Oh god, they don't speak English. Oh god, there's no one here that speaks that language. Please keep the noise down. Can I check out? Can I check in? Can I lock this up? What's you're name? Where are you from? Sorry I have to take this call. I've locked myself out. What's the weather going to be like. Rain.
Its not about power. Its about management. I struggled, and am still struggling to come to terms with my self. There's a good number of demands in the day that I need to deal with. You need to take it on. But when you go out the door, or up to your room, you need to treat it like the keys that hang from your neck. Don't let the worries of work become worries. Let them be problems, like that of a puzzle. Work on them, don't let them consume your heart.
Let your heart work on things like love and kindness, on a warm smile to great the guests and making sure everyone is happy, especially yourself. If your not happy, how can you share it with other people?
Don't let those who would see kindness as a weakness, take advantage. Make sure they do their job. Make sure they do a good job. If your presented with someone disinclined to work, make sure that you seek to solve the problem, less it becomes an issue your stuck with further down the line. Make sure that the ones who do work hard don't suffer for the mistakes and poor behaviour of others.
Get your hands dirty with them, and make sure they know that you're doing as best you can to help them too. Know where your bread is buttered and make sure they know where their's is.
Don't, above all, forget to sit down and read a book.
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